![]() We accept exchanges and returns for up to 30 days after you receive your order in the mail. Refunds must be processed through your original payment method, otherwise they will be issued in store credit (gift card). Route One Apparel offers FREE returns & exchanges for store credit, or refunds back to your original form of payment for a $6.00 restocking fee. Store Credit of up to 30 days will still apply to the original purchase date for the period after January 31. Orders placed during November 1 - December 24 will have an extended credit refund date of January 31. RETURNS & EXCHANGES Extended Holiday Return Policy: Upgraded shipping features - like signature tracking or expedited shipping - will cost extra if you did not select that method of shipment for your original shipment. Once a package is deemed lost or stolen we only have the ability for a reshipment to the same address. If a package is lost or stolen we CANNOT provide a refund unless you paid a premium for package insurance. ![]() If it has been 3 business days or more since false delivery, please email us at we can proceed with our lost package claim process! If a reshipment is required, you will be required to fill out a lost package affidavit form which will open up an investigation with your shipping provider. If you live in an apartment, it is very likely it is at your front desk checkin. We also recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. Your package may be showing a "delivered" scan prematurely, for example. While we trust and value our carriers, sometimes they have delivery issues. My tracking says delivered, but I haven't received my shipment - what do I do? Please note: shipping carriers are NOT showing acceptance scans or transit scans as frequently as they used to due to COVID-19 delays. You will receive an email with your tracking information when it becomes available! The tracking email is sent from our company as soon as the order is ready to be picked up by a shipping provider. *Please note - Despite these approximates, all shipping providers are experiencing massive delays due to COVID-19 and are no longer guaranteeing any delivery dates. Please allow approximately 10-21 business days for international orders. Please allow approximately 1-5 business days for domestic (USA) orders. How long will it take to arrive to me after shipping? Your order will be subject to a rush shipping charge that is based on the weight of the items and location it is being shipped to. If you require a specific delivery date, please contact with your order # so we can upgrade your shipping to be guaranteed at your requested time. Please let us know if you require a different form of shipping, which may be subject to an additional fee. If you ordered standard shipping, we will mail your package within 2-6 business days.Īll Route One Apparel items are shipped via USPS and include a delivery confirmation number in an email that we send to you directly. If you ordered a rush order, we will ship out your package in no more than 1 business day, and select priority shipping. When will my order ship and how can I track it? You can get your order rushed at an additional expense, but this does not apply to pre-order or back-order items. You can choose to pay extra for tracking for international orders. International orders are more expensive and do not include tracking unless you pay an additional amount. There is a flat $5.00 shipping fee for domestic orders with standard shipping under $50. Some items ship free of charge and are listed in the product description. All orders must be placed through our website and will be shipped from our facility usually within 3-5 business days. We currently are not offering pick up for orders.
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